Returns Policy

For orders or products that go missing during transit (UK shipping only), we have to wait till 10 days have passed since the date of shipping to be able to further investigate the whereabouts of the parcel, at which point if the parcel has not arrived with the customer we typically will class this as lost and we will send a replacement order to your customer free of charge.

If the products arrive damaged from transit (Coffee bag ripped, opened packets or unusable products*), we require picture evidence of the complete parcel and how
it has arrived so we can claim damages back with Royal Mail. At this point, we are able to fully replace the order free of charge.

If you are unhappy with the products you receive and wish to make a return, we cannot accept any coffee products that have been opened, but if it is unopened and within 2 weeks of its roasted date will offer a full refund or replacement.